Highway Insurance have finally settled my claim

[Russ]

Hi, Been passed the details of this one from another site.

I actually work for an insurance co, in claims, please don`t shoot me. For reasons i`m not going to say who. But before you ask it`s not highway.

Just to help on a couple of points. The reason for the complaint letter wording is that it`s a standard letter. They are following the complaint procedures set out by the FSA.

This is why it has the strange wording, "if you are still not satisfied". It`s because they may or may not resolve the complaint to your satisfaction.

Only after you have received their "final response" letter can you complain to the ombudsman, the FOS. Their system is quite easy to deal with and i`d go there before going anywhere legal.

You will also probably find that your Motor policy legal cover has a clause to stop you using it to sue your insurer so you`d either have to pay for it yourself or use a legal cover you have elsewhere. The ombudsman is pretty fair though.

[generalbob]

Hi, Been passed the details of this one from another site.

I actually work for an insurance co, in claims, please don`t shoot me. For reasons i`m not going to say who. But before you ask it`s not highway.

Just to help on a couple of points. The reason for the complaint letter wording is that it`s a standard letter. They are following the complaint procedures set out by the FSA.

This is why it has the strange wording, "if you are still not satisfied". It`s because they may or may not resolve the complaint to your satisfaction.

Only after you have received their "final response" letter can you complain to the ombudsman, the FOS. Their system is quite easy to deal with and i`d go there before going anywhere legal.

You will also probably find that your Motor policy legal cover has a clause to stop you using it to sue your insurer so you`d either have to pay for it yourself or use a legal cover you have elsewhere. The ombudsman is pretty fair though.

[BlitzBoy]

Thanks for the info GeneralBob most helpful in regards to the wording they used

[Shyne]

You\'ve already registered this event with the Ombudsman havn\'t you Mark?

Like General Bob says, its a standard letter sent out as a kneejerk reaction to a letter of complaint, I think every single piece of mail that leaves our company is a standard letter or Template even letters containing event specific details are usually encapsulated with standard wording.

Its sad to say that it looks like they will go to the beaches with this one, you\'ve just got to hang in there and fight them all the way mate!!! stick with it fella

[BlitzBoy]

You\'ve already registered this event with the Ombudsman havn\'t you Mark?

Yes one of the first things I did, I have a case number, they said to contact them as soon as I recieve the final decision.

Well Im going all the way with this one

[Freddie]

So who is the broker then???

[BlitzBoy]

The AA, I lodged a complaint about Highway with them again they said to wait for the final decision before they can do anything

[Freddie]

The AA should be sorting all this out for you really, that is what you pay them for.

I would advise to speak to the AA again and get them to help you.

I had a problem with an insurance company once, and my broker (not the AA)went out of their way to help me.

[BlitzBoy]

I have spoken to them a few times and they wont do anything until the final decision

[Fielder]

Fielder here from cruise-herts.net and golfgti.co.uk

Just to let you know we\'re all reading this and checking our own insurance. Im stunned at how they have treated you. Keep fighting the fight my good man. we are all rooting for you :Thumbsup!

[BlitzBoy]

Cheers Fielder!
hopefully I will hear something from them next week as it would have been well over ten days then

[Adriansturgess]

Blitz....I think you\'ve just started an Insurance Revolution....:cheers

[Martiny]

The AA!!!!  What a bunch of Tw4ts !!

Had an EGI once, and  I was stupid  enough to go with them for the first year, because I didnt know any better. When it came time for renewal,  their best quote was £250 more than what I could find. They sent me this letter saying they had "researched" the insurance companies to get the best deal .

I wrote back to them tell them their research was done on the best profit and not the best deal for the Customer!  Of course, I never heard anything back from them.

Lets get the revolution going, these guys have a captive market, because we have to have insurance - so, basically, we are screwed anyway. But just maybe we can start pushing them to treat us right.

Anyone put this on the MX5 OC forum yet?

[BlitzBoy]

Yes the revolution has began, if they still say no with the final offer, im going to set up a website along the lines off //www.HighwayInsuranceSucks.co.uk

[Initial-D]

Sorry to have read through through all this and still hear your waiting to resolve the situation. I really can\'t believe after such a narrow escape from your car you have to deal with the insurers. Still what doesn\'t kill you will only make you stronger!