RX Heaven v Keiron & McCarthy

[davefrith]

I think everyone at some point or another has an issue with a tuner or a company supplying goods or service. One mans favourite place is anothers nightmare story.

[McCARTHY]

I think everyone at some point or another has an issue with a tuner or a company supplying goods or service. One mans favourite place is anothers nightmare story.

This kind of implies that we are just beeing vendictive? This is not the case. I have maintained saying thats these are just experiance of myself and kieron. In expressing our concern with the service we have had others have come forward.

please correct me if i have got the wrong end of the stick. But you are correct i would be supprised if any tuner has never hadproblem at some point, but the extent to how big a problem can be varies

[J4P RX]

This kind of implies that we are just beeing vendictive? This is not the case. I have maintained saying thats these are just experiance of myself and kieron. In expressing our concern with the service we have had others have come forward.

please correct me if i have got the wrong end of the stick. But you are correct i would be supprised if any tuner has never hadproblem at some point, but the extent to how big a problem can be varies

IVe had problems with some work done before at a tuner back when I had my Pulsar.  Things is they were totally brilliant at fixing it, and didnt charge for bits and bobs etc to make up for it.  

So ok I had a problem, but everyone will make a mistake at some point.  It is how its resolved thats important and in this case I was impressed.

[A7NTY]

which to me seems a bit contradictory

Why is it contradictory? I dont know whether RX Heaven is carrying the can or not, I havent read everything about this. I was just making a general point that you have to make sure you have gone down every alley before you go for the jugular on the forums.

I got to say making threatening phone calls is totally disgusting behaviour though, Kieron have you spoken to the police about this?

McCarthy - NO. TO4Z is happy where it is.  :chat

I can see this subject is a vipers nest, I think I will stay out of it!!  

Still Atleast you have the engine in good hands now McCarthy.

Ant.

[McCARTHY]

A7TNY youe sure  

Yes the car is in great hands Tim at RX Motors hsa been fantasic i can\'t wait to get the car back on the road.

J4P RX I really wish this could have been resolved in other ways other than going down the legal route but unfortunatly not on this occasion.

Like you i have had amazing service else where on one of my old scoob\'s. Big engine build 2.2 jobbie. when i got the car back it was running a little on the hot side. Checked water levels etc, then realised they forgot to put in the big ally rad. Made a call they took the car in next day fitted it with no questions asked. i went home a happy bunny.

[A7NTY]

100% sure.

[RX-HEAVEN.COM]

RX-HEAVEN Ltd  James McCarthy & Kieron Ash

Based on the recent postings on this forum by the above mentioned individuals, our response is as follows:

RX-Heaven takes great pride in its level of expertise, workmanship and overall level of professionalism. We take our business very seriously, to which the majority of our customers will attest.
We have naturally followed the comments posted on this forum with great interest and a mixture of emotions, however we feel it would be beneath our professional integrity to contribute to a public slanging match, or air our position publicly, despite the fact that a lot of potentially damaging unfounded and uncorroborated comments have been unfairly levelled against us.

The only comment we will make is that we have been in business long enough to know that you only survive by giving a genuine level of customer service that is above all fair. Many of you, our valued customers,  have made contact with us & confirmed that to us.

If anything ever goes wrong  through faulty workmanship or components,  then we strive to address the situation to the customers satisfaction.  

However when things cannot be resolved  through the normal process,  as does happen from time to time,  then we are happy to use the due process of the legal system, and abide by the findings of a County Court Judge.

We are not prepared to make comment on this forum about the particular disputes between ourselves and James McCarthy or Kieron Ash; we will reserve that priviledge until we are sitting in front of a Judge.

What we will do in each case, however, is publish the Judges finding in full for all to see. We have nothing to hide, and in line with our professionalism, if judgement is found against us, we will hold our hand up and abide by any ruling made.

 One final point: We greatly value all our customers and apologise for any unnecessary anxiety caused as a result of the postings on this forum.  We trust that by making this statement it will put an end to the matter for the time being, and allow everyone to get on with enjoying the cars that we jointly love.

 This is the only post that RX-Heaven Ltd will make on this issue until there is a final outcome of the legal process .

Nigel Fright
Director
RX-HEAVEN Ltd

[John Yorke]

AMEN TO THAT :god

Maybe this is now the time to lock this thread untill said court cases are resolved?

[Kieron]

Stop selling people \'street ported\' engines that clearly have not been ported and you wont get flamed or a bad reputation.

[nikp]

Maybe this is now the time to lock this thread untill said court cases are resolved?

Apparently not

[Carl]

Non personal responses are the way forward on this thread.

Nigel of RX Heaven has quite rightly responded in this way.

This is the only way that will be of benefit to the Club first and foremost and also the members and vendors.

regards
Carl

[McCARTHY]

Non personal responses are the way forward on this thread.

How do you mean???

[gsb876]

I think he means let the thread remain unanswered until you guys have reached a conclusion.

Rather than public banter.

[g11ary]

No, what Carl is saying, no personal attacks, only factual.

[gsb876]

No, what Carl is saying, no personal attacks, only factual.

D\'oh stand corrected  :god