Virgin Media...

Brett · January 24, 2012, 10:18:13 PM

I\'ve been with virgin for nearly 3 years for TV, phone, mobile and broadband.

Last week I upgraded from 20mb to 100mb.... and my speed has gotten worse.

Anyone else here with Virgin had similar troubles?

Grant Monkhouse · January 24, 2012, 10:31:09 PM

I have the virgin 50 meg, used to get constant 50meg and higher but lately it\'s dropped down to 28meg and I can tell its so much slower, keep meaning to ring them and ask what\'s going on, might be the router?? Used to down load a movie in 6mins. Now it takes 12-20

Prof · January 24, 2012, 11:19:06 PM

It\'s unusual solar activity causing a gaussian field in the fibre optic carrier - causes a modulation affect resulting in severe distortion and hence loss of data bandwidth.....

.... or it could just be crap service :Giggle

dthebuk · January 24, 2012, 11:26:48 PM

i did the same with bt infinity. If i connect to the router with a cable its fine.

Tried that?

Brett · January 24, 2012, 11:28:29 PM

yep... its generally just :censored::censored::censored::censored:e

m1tch · January 24, 2012, 11:42:59 PM

Prof · January 24, 2012, 11:58:58 PM

Mitch - why have you wired your super computer with cheese straws ? :Giggle

johnf · January 25, 2012, 08:01:54 AM

How do you test what your download speed is?

Grant Monkhouse · January 25, 2012, 08:11:03 AM

Quote from: johnf;809114How do you test what your download speed is?

Google \'broadband speed test\' and select the first option. Follow onscreen instructions

kevint · January 25, 2012, 08:11:40 AM

Loads of sites will claim to test your speed e.g. http://www.broadbandspeedchecker.co.uk/

B.Martin · January 25, 2012, 08:41:12 AM

I used to have fun with virgin when I was with them, my mum ended up with free hd because of their mess abouts.

AMH · January 25, 2012, 09:36:21 AM

Quote from: dthebuk;809084i did the same with bt infinity. If i connect to the router with a cable its fine.

Tried that?

Infinity router is pants - we got a Netgear one and it\'s fine now. Got four spare BT hubs if anyone wants one! :Giggle

hayden · January 25, 2012, 09:44:34 AM

I\'ll take them

jayra · January 25, 2012, 09:56:22 AM

I\'m with Virgin, speed goes up and down, if you ring them they can check your line and flush it if needed. You\'ll probably spend 6 hours on the phone talking to someone in Pakistan first trying to explain that your not a retard and the router is switched on!
I use the first result on google aswell (speedtest.net) to check mine.

AMH · January 25, 2012, 10:51:30 AM

Quote from: jayra;809138You\'ll probably spend 6 hours on the phone talking to someone in Pakistan first trying to explain that your not a retard and the router is switched on!

I used to be with Virgin and their broadband and TV were fab but you\'re right - phone up with a problem and they make you turn everything off and on again a few times even if you\'ve already tried all the normal stuff. In the end I managed to get an email address for Neil Berkett and that soon got it sorted!

Can\'t get Virgin in MK.