Rotary Art

[Nik da Greek]

My 2p\'s worth is that no-one of reasonable nature gets too horribly upset if delays hapen with overseas shipments, because it\'s generally accepted as part of the risk of buying from such a source. However, what gets people\'s back up more than anything else is when the vendor fails to communicate, for whatever reason, the state of play. If all you get is bounced back emails from a full box, or an answerphone that\'s never followed up, it\'s understandable that it annoys. Customer service is a vital skill that simply must be practised in this day and age...

I ordered a boost controller from the USA that arrived within a week! Conversely, I\'ve ordered some other stuff from a rotary parts vendor that haven\'t arrived after a month. I\'m happy (as I can be) with this because the vendor in question has emailed and phoned me regularly to keep me informed as to the reasons for the hold up, and offered full refund etc if I wanted it. That\'s what makes the difference to me anyway, courtesy costs nothing and may keep you your customers!

I\'d like to point out his is not intended to be a comment levelled at Gary or RotaryArt because I think he\'s a very genuine guy who generally can\'t do enough to keep his customers happy, but just a general comment in response to previous opinions.

I also think, like Jinx says, the eBay feedback approach is hopelessly flawed and creates a totally skewed viewpoint by which to judge a vendor. Oscar currently has 100% positive feedback on at least two of his (illegal) eBay identities......Simply arbitrarily adding a number from one to five does not coverthe spectrum of experience adequately; a 1 could mean anything from "the product was utter shatulation but the vendor was a spiffing bloke who was really helpful. However, I hold them responsible" to "the product was dirt cheap and superb, but the vendor was an utter c0ck so I\'m marking it down". And the opposite for 5...it simply isn\'t detailed enough.

We just need to be able to act like adults and keep these things above the level of name-calling and laundry airing!

[Brett]

Places you could try are:

Hayward
Mazda rotary parts
WGT
RxMotors
Black Dragon automotive (USA based)
Mazdatrix (USA again)
Ebay (AUS, NZ especially)

Hope you get some at a good price (and then share the info!)

:wave

[kiwiracer]

He may have served some people well but for my part I would not recommend using Rotary art again
 
On a more hopeful note can anyone recommend a reliable supplier before i head off into the boondocks again

damage done fella

[Brett]

I would say that any damage done to Rotary Art by this episode must be self inflicted?

Anyway - this thread seems to have run its course and will now be closed.

Regaards,

Brett