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Title: PC & Norton security
Post by: johnf on February 07, 2012, 04:20:52 PM

My new pc came with Norton security loaded for a trial period.

When this ran out I took the easy route and subscribed.

Now the games I were running through \'Steam\' won\'t load.

They try and then nothing happens.

I guess it\'s a setting, I\'ve looked but can\'t see anything.

Anyone got any suggestions

Thanks

Title: PC & Norton security
Post by: iaint on February 07, 2012, 05:25:04 PM

Could be it\'s built-in firewall blocking the steam client.

Title: PC & Norton security
Post by: Sukhoi_Flagon on February 07, 2012, 05:30:10 PM

Which games were these in particular john? i know norton can have a habit of killing of Punkbuster clients that run in the background, this has been a problem for a friend before. like Iaint says, its most likely that there isnt an exception in the firewall list for Steam, and thats why it wont boot your games, im not sure how easy it is for you to add this but if your still having problems im sure i can find a tutorial or something...

Title: PC & Norton security
Post by: johnf on February 07, 2012, 05:37:45 PM

I\'ve been playing rage during the Norton trial period and it was ok with it until I subscribed - too much of a coincidence for it not to a related issue.

Title: PC & Norton security
Post by: Casey on February 07, 2012, 05:38:07 PM

^^ I agree, try temporarily disabling the Norton Firewall component form the Norton Control Panel and trying Steam again. If the problem disappears then you know where the problem is. If the problem is with Norton then it will need to be configured to let Steam traffic (:Laugh visions of steam trains....) communicate through the firewall. There should be some info on the Steam website on how to do this but if you have trouble, let me know the version of Norton you are using and I\'ll see if I can dig up the instructions. I now have the means to remotely access any PC (with the user\'s permission of course) very quickly if it comes to that..:evillaugh

Title: PC & Norton security
Post by: Casey on February 07, 2012, 05:39:27 PM

Quote from: johnf;811328I\'ve been playing rage during the Norton trial period and it was ok with it until I subscribed - too much of a coincidence for it not to a related issue.

Did you upgrade the product when subscribing? For example, from Norton Antivirus to Internet Security. That would explain it.

Title: PC & Norton security
Post by: Casey on February 07, 2012, 05:43:12 PM

This link any help?

Steam support item (https://support.steampowered.com/kb_article.php?ref=2198-AGHC-7226)

It\'s had 6.7 million hits on the Steam Support website and concerns firewall issues, so seems a reasonable punt.

Mazda Rotary Club

General => Rotary and General Chit-Chat => Topic started by: johnf on February 07, 2012, 04:20:52 PM